Contact & FAQs

We are shipping from the United Kingdom.

At this moment in time, we are shipping to:

• Austria
• Belgium
• Canada
• Denmark
• Finland
• France
• Germany
• Greece
• Ireland
• Italy
• Lithuania
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom
• USA

(We are starting off with a couple of counties to test out the water. If your country isn't on here, please check back for future updates)

For UK Customers

• Royal Mail: https://www.royalmail.com/track-your-item
• DPD: https://track.dpd.co.uk/

For EU Customers

• Royal Mail (whilst in the UK): https://www.royalmail.com/track-your-item
• DPD (for deliveries to you): https://track.dpd.co.uk/

For Canada Customers

• Royal Mail (whilst in the UK): https://www.royalmail.com/track-your-item
• Canada Post (for deliveries to you): https://www.canadapost-postescanada.ca/track-reperage/en/home

For USA Customers

• Royal Mail (whilst in the UK): https://www.royalmail.com/track-your-item
• USPS (for deliveries to you): https://www.usps.com/

Please allow up to 10 working days for UK orders to arrive or 30 days for international orders to arrive.

If your order hasn't arrived within 10 or 30 days, please get it contact with your order number so we can arrange an alternative solution.

Please check before contacting:

• Your tracking information for any status updates such as "delayed" or "arrived late." These statuses can provide insight into the parcel's current progress.
• Ensure the estimated delivery date has passed and there are no recent tracking updates indicating movement.

Please note: orders reported as missing after 60 days may not be eligible for refund or replacement.

Duties and tariffs have been calculated within your order already, so there will be no further surprise fees when it crosses the pond.

Your order will be under Delivered Duty Paid (DDP) via our partnered fulfilment centre. Your order with cover this fee.

This means:

• You will have fast and undisrupted delivery as you wont face surprise customer bills or delays at the boarder.
  
• Customs is paid directly from the fulfilment centre to the courier partners, so it doesn't delay getting to you.

In short, yes. You'll be expected to pay, duty/customs/handling fee etc when your parcel reaches your country. Please check your countrys policy prior checking out.

Important note:

EU Member States have agreed to abolish the EUR 150 customs duty exemption for the import of small parcels into the EU as of 1 July 2026. From 1st July 2026, a €3 flat customs duty for low-value business-to-consumer (B2C) parcels into the EU will occur.

From November 2026, the french €2 handling fee is expected to be replaced by a proposed EU-wide €3 customs handling fee. 

In short, depending on how much you spend you may be expected to pay customs and duty fees.

For example, if you are just getting a 'Copy, Moon Joy' Cap costing $35.00 CAD, it won't require a customs fee.

However when purchasing multiple items, you'll be expected to pay, duty/customs/handling fee etc when your parcel reaches your country. Please check your country policy prior checking out, or by checking here.